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Payment.
Please see our
payment page for more information, we only accept payment
via the methods approved on the payment page, some methods
attract additional costs. In the event of any dispute over
method of payment, the type of payment required will immediately
become cash in full on collection only.
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Quotes.
Quotes are 'fixed price' in that if a price is quoted for a
service, it will be billed as such. In event of a mis-quote
small-engine can offer a reduction in the bill or in event of a
mis-quote too low, we will contact the customer and give them
the option of a) continuing with an adjusted price or b) not
continuing with no hard feelings. Any additional work
required or remedial work required is not considered part of a
quote, please see below.
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Remedial work.
In the event of remedial work being needed we would normally
make a note of this and inform the customer upon collection.
If the work is required to continue or makes more sense to do at
the time then we will attempt to contact the customer by
telephone. In event the customer does not answer, we will
proceed with remedial work if it is to a value of £40 or less,
payable upon collection in accordance with our payment terms.
If the value is over £40 we will not carry out the work and if
possible re-assemble the vehicle and finish as much of the
booked work as possible. We will then seek the customer's
instructions upon collection. We may require the car to be
removed because we cannot or do not wish to carry out the
remedial work, or because the customer is not willing to have
the work carried out. In this case the customer must
remove the car at their cost.
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Credit. Under
no circumstances will credit be available, payment is always
required in full before the keys to your car are handed over in
accordance with the Payment page. This is to avoid
complications and higher bills due to other non-payers or credit
costs.
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Bookings. An
appointment must be booked and payment method approved BEFORE
bringing your car to us. Early arrivals may have to wait
till the appointed time. Late arrivals could compromise
their booking and may have to be booked in for another date.
Failure to arrive or request to re-book we wish the customer to
understand that we reserve the right to refuse any further
service to the customer or to place a surcharge of £25 on the
bill due to lost work (we only have one vehicle a time in for
work, no show = no work for that time) If we have a problem and
are unable to accept a previously booked vehicle we will do our
best to contact you and make another appointment. However
we recognise that you may wish to take your business elsewhere
and would respect that with no hard feelings.
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Modifications and
problems. All customers are required to disclose any
modifications or problems with any vehicle given to small engine
to work on. This avoids problems and makes working on your
vehicle smoother, particularly when problem solving.
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Visitors.
Strictly no visitors various reasons, please ensure you make
other arrangements while your car is being worked on.
Strictly no callers, we have a family life as well as work and
work needs to be booked in properly under all circumstances.
Please see our
contact page for proper contact details.
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Non payers/refusal to
pay. Payment in full prior to collection in accordance
to our payment terms is required upon collection of your car to
avoid any complications for you or us. Customers agree to alloy
small engine to hold their car as security till payment has been
received by us. If something happens to prevent you paying we
will attempt to work out an arrangement such as a payment plan
at our discretion and we may store your vehicle at a charge of
£20 a week or part thereof for a reasonable period of time at
your own risk and uninsured by us. If the issue is still
unresolved we would seek to sell the vehicle for you or seek to
gain title to the vehicle and sell it on behalf of small engine,
deducting money owed, storage fees and expenses and any surplus
being sent to you by cheque. If it did not raise enough to clear
the bills the usual procedure of obtaining a County Court
Judgement to obtain the remainder and any further costs. We have
outlined this procedure purely to be absolutely clear on policy,
we have NEVER had an issue like this and have never withheld a
vehicle.
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Storage of customers
vehicles. Storage, prior or post work being carried
out (or for other reason such as failure to collect or pay) is
at customers risk (see Theft section below) and is usually in a
locked compound but can be on a public road or driveway.
Customers must ensure their car is suitable insured and able to
be secured.
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Keys. We have
had issues with malfunctioning locks, human error and customer's
losing keys on collection. With this in mind we request
before bringing vehicles to us the customer ensure they have an
additional set of keys/duplicate alarm/entry system control, to
protect both customer and us in event of a key related incident.
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Right of service
reserved. We reserve the right to refuse service or refuse
to continue work started at any time without having to give a
reason. However policy would be to make every effort to
finish the work originally started if the vehicle is with us.
We do not wish to work under duress, nor do we want to work for
anyone who isn't 100% happy with what we are doing. If we
feel that working on your vehicle isn't working out for either
of us, we would rather cut our losses and hand the vehicle back
to you rather than risk falling out with you - which no one
wants. If some but not all booked work has been carried
out, you would be charged for the proportion of work that has
been carried out upon collection.
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Consequential losses.
If your car was not ready as original expected or needs
additional work, we are not responsible for any consequential
losses or problems you may have. This is an inherent risk
of having your car worked on - one cannot be a teller of the
future when booking in a car and estimating what it will need.
Similarly if an accident or complication arises we can only deal
with the issue relating to the vehicle, not issues of extra time
taken off work by customers or other arrangements they have to
make.
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Theft, personal items,
valuables and vandalism. As with most businesses,
vehicles are left with us at the owners risk. That means
that by leaving the vehicle with us the owner agrees that a) it
is at their own risk b) they have removed any valuable and
personal items from their vehicle, to avoid any argument about
something going missing or being stolen (though we have
excellent security including fully CRB cleared mechanic) c) the
vehicle is insured properly for minimum of fire theft and damage
by a 3rd party d) in the event of fire, theft, damage or other
issue not related specifically to the work carried out on the
vehicle the owner will claim via their own insurance e) the
owner agrees not to claim, sue or otherwise seek damages against
small-engine or it's owner for any matter which could be claimed
for on the customer's own insurance.
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Defective parts or
workmanship. The customer is required to make contact and
allow us every opportunity to rectify and validate any problems
that are suspected. The customer agrees to take up any
issues of defective parts directly with the manufacturer of the
parts or the distributor who supplied the parts to small-engine.
The customer agrees to limit any claim for defective workmanship
to a maximum value of the labour charged by small-engine for the
job (effectively a refund for the labour) unless beyond doubt
there is consequential losses to the customer. If a
dispute as to the cause of consequential losses to the customer
(such as a crash after a brake failure) cannot be resolved the
customer agrees that the vehicle can be inspected by a 3rd party
before any damage is rectified in order to establish a second
opinion on what caused the problem.
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Crime and legality of
the customer. The customer is bound to own, deliver
and collect the car lawfully. The customer must declare if
they have any interest in small-engine other than getting their
car repaired/serviced, eg law enforcement, criminal intensions,
press, rival etc. The customer agrees not to bring any
disrepute to small-engine and not to disrupt the surrounding
area and residents.
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Warranty.
Warranty is limited to that included in your rights in English
law and indemnity against defective workmanship. The
customer agrees no claim would be made over 12,000 miles or 12
months from date of work being carried out. The customer
agrees to make every effort to contact and resolve the issue
with us before pursuing a claim or action. The customer
agrees to provide reasonable proof that no one else has worked
on the vehicle since us and there are independently verified
grounds that the issue was caused by defective workmanship on
the part of small engine. If made available the customer
agrees to accept a repair/rectification of the issue by small
engine above any other form of rectification/compensation.
Our standard policy (never used, never had a warranty issue!) is
to fix the problem ourselves. Warranty to parts is limited
to that offered by the manufacturer of the part or supplier of
the part to small engine and that afforded to the customer by
English law (see above).
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Other. 'Us'
'We' 'small engine' 'small-engine' 'me' refers to Small-Engine
the business and equally it's owner. 'You' 'Customer'
refers to person, company or entity obtaining or having obtained
work or services from us. Finally we require all customers
to be Human and not Extra Terrestrial. We reserve the
right to amend these terms and conditions at any time and ask
anyone who has a suggestion or spots an issue with them to
contact us.
