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Payment. Please see our payment page for more information, we only accept payment via the methods approved on the payment page, some methods attract additional costs. In the event of any dispute over method of payment, the type of payment required will immediately become cash in full on collection only. Quotes. Quotes are 'fixed price' in that if a price is quoted for a service, it will be billed as such. In event of a mis-quote small-engine can offer a reduction in the bill or in event of a mis-quote too low, we will contact the customer and give them the option of a) continuing with an adjusted price or b) not continuing with no hard feelings. Any additional work required or remedial work required is not considered part of a quote, please see below. Remedial work. In the event of remedial work being needed we would normally make a note of this and inform the customer upon collection. If the work is required to continue or makes more sense to do at the time then we will attempt to contact the customer by telephone. In event the customer does not answer, we will proceed with remedial work if it is to a value of £40 or less, payable upon collection in accordance with our payment terms. If the value is over £40 we will not carry out the work and if possible re-assemble the vehicle and finish as much of the booked work as possible. We will then seek the customer's instructions upon collection. We may require the car to be removed because we cannot or do not wish to carry out the remedial work, or because the customer is not willing to have the work carried out. In this case the customer must remove the car at their cost. Credit. Under no circumstances will credit be available, payment is always required in full before the keys to your car are handed over in accordance with the Payment page. This is to avoid complications and higher bills due to other non-payers or credit costs. Bookings. An appointment must be booked and payment method approved BEFORE bringing your car to us. Early arrivals may have to wait till the appointed time. Late arrivals could compromise their booking and may have to be booked in for another date. Failure to arrive or request to re-book we wish the customer to understand that we reserve the right to refuse any further service to the customer or to place a surcharge of £25 on the bill due to lost work (we only have one vehicle a time in for work, no show = no work for that time) If we have a problem and are unable to accept a previously booked vehicle we will do our best to contact you and make another appointment. However we recognise that you may wish to take your business elsewhere and would respect that with no hard feelings. Modifications and problems. All customers are required to disclose any modifications or problems with any vehicle given to small engine to work on. This avoids problems and makes working on your vehicle smoother, particularly when problem solving. Visitors. Strictly no visitors various reasons, please ensure you make other arrangements while your car is being worked on. Strictly no callers, we have a family life as well as work and work needs to be booked in properly under all circumstances. Please see our contact page for proper contact details. Non payers/refusal to pay. Payment in full prior to collection in accordance to our payment terms is required upon collection of your car to avoid any complications for you or us. Customers agree to alloy small engine to hold their car as security till payment has been received by us. If something happens to prevent you paying we will attempt to work out an arrangement such as a payment plan at our discretion and we may store your vehicle at a charge of £20 a week or part thereof for a reasonable period of time at your own risk and uninsured by us. If the issue is still unresolved we would seek to sell the vehicle for you or seek to gain title to the vehicle and sell it on behalf of small engine, deducting money owed, storage fees and expenses and any surplus being sent to you by cheque. If it did not raise enough to clear the bills the usual procedure of obtaining a County Court Judgement to obtain the remainder and any further costs. We have outlined this procedure purely to be absolutely clear on policy, we have NEVER had an issue like this and have never withheld a vehicle. Storage of customers vehicles. Storage, prior or post work being carried out (or for other reason such as failure to collect or pay) is at customers risk (see Theft section below) and is usually in a locked compound but can be on a public road or driveway. Customers must ensure their car is suitable insured and able to be secured. Keys. We have had issues with malfunctioning locks, human error and customer's losing keys on collection. With this in mind we request before bringing vehicles to us the customer ensure they have an additional set of keys/duplicate alarm/entry system control, to protect both customer and us in event of a key related incident. Right of service reserved. We reserve the right to refuse service or refuse to continue work started at any time without having to give a reason. However policy would be to make every effort to finish the work originally started if the vehicle is with us. We do not wish to work under duress, nor do we want to work for anyone who isn't 100% happy with what we are doing. If we feel that working on your vehicle isn't working out for either of us, we would rather cut our losses and hand the vehicle back to you rather than risk falling out with you - which no one wants. If some but not all booked work has been carried out, you would be charged for the proportion of work that has been carried out upon collection. Consequential losses. If your car was not ready as original expected or needs additional work, we are not responsible for any consequential losses or problems you may have. This is an inherent risk of having your car worked on - one cannot be a teller of the future when booking in a car and estimating what it will need. Similarly if an accident or complication arises we can only deal with the issue relating to the vehicle, not issues of extra time taken off work by customers or other arrangements they have to make. Theft, personal items, valuables and vandalism. As with most businesses, vehicles are left with us at the owners risk. That means that by leaving the vehicle with us the owner agrees that a) it is at their own risk b) they have removed any valuable and personal items from their vehicle, to avoid any argument about something going missing or being stolen (though we have excellent security including fully CRB cleared mechanic) c) the vehicle is insured properly for minimum of fire theft and damage by a 3rd party d) in the event of fire, theft, damage or other issue not related specifically to the work carried out on the vehicle the owner will claim via their own insurance e) the owner agrees not to claim, sue or otherwise seek damages against small-engine or it's owner for any matter which could be claimed for on the customer's own insurance. Defective parts or workmanship. The customer is required to make contact and allow us every opportunity to rectify and validate any problems that are suspected. The customer agrees to take up any issues of defective parts directly with the manufacturer of the parts or the distributor who supplied the parts to small-engine. The customer agrees to limit any claim for defective workmanship to a maximum value of the labour charged by small-engine for the job (effectively a refund for the labour) unless beyond doubt there is consequential losses to the customer. If a dispute as to the cause of consequential losses to the customer (such as a crash after a brake failure) cannot be resolved the customer agrees that the vehicle can be inspected by a 3rd party before any damage is rectified in order to establish a second opinion on what caused the problem. Crime and legality of the customer. The customer is bound to own, deliver and collect the car lawfully. The customer must declare if they have any interest in small-engine other than getting their car repaired/serviced, eg law enforcement, criminal intensions, press, rival etc. The customer agrees not to bring any disrepute to small-engine and not to disrupt the surrounding area and residents. Warranty.
Warranty is limited to that included in your rights in English
law and indemnity against defective workmanship. The
customer agrees no claim would be made over 12,000 miles or 12
months from date of work being carried out. The customer
agrees to make every effort to contact and resolve the issue
with us before pursuing a claim or action. The customer
agrees to provide reasonable proof that no one else has worked
on the vehicle since us and there are independently verified
grounds that the issue was caused by defective workmanship on
the part of small engine. If made available the customer
agrees to accept a repair/rectification of the issue by small
engine above any other form of rectification/compensation.
Our standard policy (never used, never had a warranty issue!) is
to fix the problem ourselves. Warranty to parts is limited
to that offered by the manufacturer of the part or supplier of
the part to small engine and that afforded to the customer by
English law (see above). Other. 'Us' 'We' 'small engine' 'small-engine' 'me' refers to Small-Engine the business and equally it's owner. 'You' 'Customer' refers to person, company or entity obtaining or having obtained work or services from us. Finally we require all customers to be Human and not Extra Terrestrial. We reserve the right to amend these terms and conditions at any time and ask anyone who has a suggestion or spots an issue with them to contact us. |
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Copyright © Small-Engine 2007 |
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